Customer FAQ
Answers from the live JIB customer experience covering sign up, technicians, Mechanic Advisors, pricing, membership, tips, and cancellations.
Get answers before you request service
The live customer FAQ explains how JIB works, how long sign up takes, and how technicians are assigned.
- Customer sign up averages about 10 minutes with the right information
- Technicians are assigned within a 5-10 mile proximity for fast service
- No membership dues — JIB is on-demand, pay-as-you-need
- Mechanic Advisors are available through the JIB app for virtual diagnosis
Popular Help Topics
Customer sign up
If you have all the relevant information, on average it only takes about 10 minutes.
Technician assignment
Technicians are assigned based on a 5-10 mile proximity to you for quick and efficient service.
Pricing and membership
No membership dues are required. Our pricing algorithm provides competitive fixed prices for each service.
Mechanic Advisor
Get experienced virtual diagnosis through the JIB app without waiting at a mechanic's shop.
Frequently Asked Questions
How long does the customer sign up process take?
If you have all the relevant information, on average it only takes about 10 minutes.
Do I have a choice on roadside technicians?
Technicians are assigned based on a 5-10 mile proximity to you, which enables us to fulfill quick and efficient services.
What is a Mechanic Advisor?
Mechanic Advisors provide experienced diagnosis to help you virtually troubleshoot a mechanical problem without you having to wait 30 minutes at a mechanic's shop.
How do I get in touch with a Mechanic Advisor?
Connections are made through the JIB app.
Do I need to sign up as a member and pay dues?
No membership dues are required! JIB is an on-demand, pay-as-you-need service.
Are all services a single fee with no price escalations?
Our pricing algorithm provides the most competitive fixed price option for each service and timeframe.
Can I tip the technician or mechanic advisor for great service?
Yes! You can tip and provide feedback through our app.
How can I cancel a service request?
Services are cancelled through the JIB app. There will be no charge if the service request is cancelled before the technician is assigned and routed to deliver the service.
Still need support?
Email support@jibroadsideassistance.com or download the JIB app to request service.