Customer feedback
Customers can rate the technician and service experience after roadside help is complete.
Rate your experience
At the end of each service, customers and technicians can rate each other from 1 to 5 stars.
Customer and technician ratings
JIB uses ratings after each service so both customers and technicians can share feedback about the experience.
- Customers and technicians can rate each other from 1 to 5 stars
- Customers can tip technicians for great service through the app
- Ratings support trust across the JIB service network
Review Highlights
Technician feedback
Technicians can also rate customers after each completed service.
Tips for great service
Customers can tip and provide feedback through the JIB app.
Frequently Asked Questions
How long does the customer sign up process take?
If you have all the relevant information, on average it only takes about 10 minutes.
Do I have a choice on roadside technicians?
Technicians are assigned based on a 5-10 mile proximity to you, which enables us to fulfill quick and efficient services.
What is a Mechanic Advisor?
Mechanic Advisors provide experienced diagnosis to help you virtually troubleshoot a mechanical problem without you having to wait 30 minutes at a mechanic's shop.
How do I get in touch with a Mechanic Advisor?
Connections are made through the JIB app.
Do I need to sign up as a member and pay dues?
No membership dues are required! JIB is an on-demand, pay-as-you-need service.
Are all services a single fee with no price escalations?
Our pricing algorithm provides the most competitive fixed price option for each service and timeframe.
Can I tip the technician or mechanic advisor for great service?
Yes! You can tip and provide feedback through our app.
How can I cancel a service request?
Services are cancelled through the JIB app. There will be no charge if the service request is cancelled before the technician is assigned and routed to deliver the service.
Had a great JIB experience?
Use the app to rate your service and tip the technician for great service.